Contact our drainage team

Call us for immediate support or send your details and we'll call back quickly.

Phone: 01202 119315

Address: 10 Dolphin Centre, Poole, BH15 1SR

Hours: 24/7 emergency response

Request a free quote

Areas we cover across Poole and Dorset

Our plumbing and drainage engineers cover Poole and all surrounding areas within 20 miles, including Bournemouth, Ferndown, Wimborne Minster, Wareham, Christchurch, Ringwood, Swanage, Verwood, and Blandford Forum. Whether you live in a townhouse near Poole Harbour, a coastal apartment in Bournemouth, or a rural property near Blandford Forum, we have engineers positioned to reach you quickly. We service both residential and commercial properties of all sizes, handling everything from a single blocked sink to complex drainage networks serving multi-unit buildings.

Business hours and availability

Our standard appointment slots run Monday to Saturday, 8am to 6pm. For planned work such as CCTV surveys, maintenance jetting, and non-urgent repairs, we offer flexible booking including early morning and weekend slots. For urgent drainage issues — flooding, sewage backup, or any situation posing a health risk — our emergency response team operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. Emergency calls are answered immediately by our dispatch team, not a call centre.

Drainage emergency?

If you are dealing with flooding, sewage backing up into your property, or any drainage failure that presents an immediate risk to health or property, call us straight away. Our emergency engineers carry pumping equipment, jetting gear, and repair materials, and are available around the clock. Do not wait for the problem to worsen — the sooner we arrive, the less damage your property will sustain.

Call 01202 119315 now

What to tell us when you call

Having these details ready helps us dispatch the right engineer with the right equipment, giving you the fastest possible resolution:

✓ The type of problem you are experiencing — blocked drain, slow drainage, flooding, bad smell, or sewage backup
✓ Which fixtures are affected — toilet, sink, bath, shower, external drain, or manhole
✓ Your property type — house, flat, bungalow, or commercial premises
✓ Whether the issue is inside the property, outside, or both
✓ How long the problem has been occurring and whether it is getting worse
✓ Your postcode, so we can provide an accurate response time estimate

Frequently asked questions

How quickly will you respond after I get in touch?

For online form submissions, we aim to call you back within 30 minutes during business hours. For phone enquiries, you speak to our team immediately. Emergency callouts are dispatched straight away, with engineers typically arriving within 60 to 90 minutes across Poole and the surrounding area.

Do you charge for callouts or quotes?

No. We never charge a call-out fee. Our engineer will assess the situation on site and provide a clear, fixed-price quote before any work begins. You only pay if you choose to go ahead with the work.

What areas do you cover?

We cover Poole and all locations within 20 miles, including Bournemouth, Ferndown, Wimborne Minster, Wareham, Christchurch, Ringwood, Swanage, Verwood, and Blandford Forum. If you are unsure whether we cover your area, call us and we will confirm.