Terms of Service

1. About these terms

These terms explain how you can use the Plumbers Poole website and how enquiries made through it work. By using the site, you agree to them. However, if you do not agree, please do not send an enquiry.

2. What this site does

The site describes our plumbing and drainage services across Poole and the surrounding Dorset area. It also lets you tell us about a job and request a quote through the online enquiry form. Because the information on our pages is general guidance, it does not replace advice on your own property.

3. Enquiries and quotes

Sending the form is free and does not commit you to anything. Once we have read your request, we will reply to discuss the job. Any quote depends on the details you give us, so please describe the problem as clearly as you can.

However, if the job turns out to be different from the description, the quote may change. In that case, we will explain why and agree the next step with you before any extra work starts.

4. Payment

We agree payment arrangements with you when we confirm a quote. You should also have those arrangements in writing before work begins, so both sides know what to expect.

5. Access and safety

First, make sure we can reach the drains or pipes involved. Please also tell us about any hazards at your property before we arrive, for example unsafe surfaces, animals or confined spaces. If access is limited, the job may take longer or may need a new quote.

6. Using the website

Please use the enquiry form honestly and only for real requests. Do not send spam, and do not try to interfere with the site or its security. As a result, we may block access for anyone who does.

7. Our responsibility

We take care to keep the information on this site accurate, but we cannot promise that it is always complete or up to date. However, nothing in these terms limits any right you have under UK consumer law. We add links to other websites for convenience, so we are not responsible for what those sites contain.

8. Concerns about our work

If you have a concern about work we have carried out, please tell us through the online enquiry form as soon as you can. We will review what happened and talk through the next steps with you.

9. Changes to these terms

We may update these terms from time to time. The latest version is always on this page, so the date at the top shows when we last changed it. Our privacy policy and cookie policy explain how we handle your data.