A flooding emergency happens when drains block, collapse, or cannot cope with heavy rain. Water can flood gardens, driveways, and ground-floor rooms in minutes, and it may carry sewage from a foul drain. You can report flooding through our 24/7 online enquiry form, and the engineer brings pumps and jetting gear to clear the water and its cause. We then check the drainage, and advise on ways to stop it happening again.
Before you send a request, our guide Emergency Drain Problems: What to Do Before the Engineer Arrives explains what to look for and what your options are. It also covers the questions we usually ask when you get in touch.
Send your enquiry through our 24/7 online enquiry form. We give flooding enquiries top priority and discuss timing with you when we reply.
On arrival, we set up pumps to remove standing water and put up barriers to stop further water getting in. Where we can, we also isolate the drain failure, since this stops more water entering the property.
Using jetting gear, drain rods, or emergency repair methods, we tackle the drainage failure behind the flood, since clearing the cause matters as much as clearing the water. This means removing debris or making temporary fixes to collapsed sections.
We check how bad the drainage issue is, and we advise on any follow-up repairs. We also suggest ways to prevent it, such as non-return valves or better surface water drainage, since these can cut the risk of it happening again.
The cost of an emergency flooding job depends on how bad the flooding is and the work needed to fix it. Pumping, jetting, and any repairs sit within the quoted price, so costs stay predictable. We confirm costs before we start.
Yes, flooding jobs get top priority in our system. Our online form takes requests any time, day or night. The engineer confirming your booking can give you an idea of arrival times.
If it is safe, move valuable items away from floodwater, and turn off electricity at the consumer unit if water sits near sockets. Do not wade through floodwater, since it may carry sewage. If the flood comes from a blocked manhole, do not lift the cover yourself — wait for our engineers.
Whether your home insurance covers emergency drainage work depends on your policy. We can give you an invoice and report to support a claim. Check your policy excess and cover, and tell your insurer what happened as soon as you can.